Our Enhanced Pay Your Premium Online Feature is now Available!

To make a payment, please visit our payment page here

Pay Premium Online

We wish to advise you that before a payment can be made online, you will be required to confirm your renewal with any member of our Underwriting team at 473 440 1193 so it can be processed.

During this time, you can also advise of any changes made to your insured asset, or if you have any updated valuations or assessments. Please allow one business day for processing before proceeding to attempt payment.

We have updated our portal to enhance your online payment experience.

What's New

1. Easy, Secure Access: To ensure the highest level of security and an improved user experience, all clients must register for a new account before accessing the portal. Registration is quick and easy! Your client ID number will be required. You can find this on your renewal notice.

2. Policy Details Visibility: It is now easier to determine which of your home and motor policies are due for payment! All policyholders can now view the payment details for their policies which have premium payments pending.

3. Payment Confirmation Emails: For an improved payment experience, customers will receive a confirmation email with all the details of each payment made.

Pay Claims Excess Online

Payment of claims excess can also be made via the portal. Please contact our Claims team at 473 440 1193 to confirm your claim excess and/or depreciation before making a payment online.

Please allow one business day for processing of any amendments before reattempting to make your payment.

Frequently Asked Questions

What would you like to know more about?

Yes, we offer interest-free payments that can be made monthly, quarterly, or semi-annually.

Yes, we are happy to offer various deductible options for your policy.

Market price may consider the land value, while home insurance value considers only the cost of the actual home structure. Home insurance value is based on the rebuilding cost of your home, including walls, gates & fences, fixtures & fittings, solar panels, pools and more – but does not cover the land value.

Your bank/mortgage lender may be satisfied to insure only the amount left on the mortgage, in the event of a partial loss. However, underinsurance would be applied to the claim payment – which means that you may need to pay out of pocket to fully repair your home.

Hurricane protection is included as standard cover under our Home Insurance policy.

Do not wait to make temporary repairs that will prevent further damage. Be sure to take pictures of the damage as soon as possible, take photos of any temporary repairs you make, and save your receipts if you spent money on the repairs. Contact us as soon as possible so that a team member can help file your claim.

If a tree falls on your house, your home insurance policy will likely cover the cost to repair the damage and the cost to remove the tree. However, there are times when this might not be covered by your policy e.g. you are cutting down a tree yourself and it falls onto your roof. In any event it is important to contact us to speak with a team member as soon as possible.