Our Enhanced Pay Your Premium Online Feature is now Available!

To make a payment, please visit our payment page here

Pay Premium Online

We wish to advise you that before a payment can be made online, you will be required to confirm your renewal with any member of our Underwriting team at 473 440 1193 so it can be processed.

During this time, you can also advise of any changes made to your insured asset, or if you have any updated valuations or assessments. Please allow one business day for processing before proceeding to attempt payment.

We have updated our portal to enhance your online payment experience.

What's New

1. Easy, Secure Access: To ensure the highest level of security and an improved user experience, all clients must register for a new account before accessing the portal. Registration is quick and easy! Your client ID number will be required. You can find this on your renewal notice.

2. Policy Details Visibility: It is now easier to determine which of your home and motor policies are due for payment! All policyholders can now view the payment details for their policies which have premium payments pending.

3. Payment Confirmation Emails: For an improved payment experience, customers will receive a confirmation email with all the details of each payment made.

Pay Claims Excess Online

Payment of claims excess can also be made via the portal. Please contact our Claims team at 473 440 1193 to confirm your claim excess and/or depreciation before making a payment online.

Please allow one business day for processing of any amendments before reattempting to make your payment.

Frequently Asked Questions

What would you like to know more about?

Check to make sure that you and your passengers are ok. If anyone is seriously injured, call for an ambulance immediately. After confirming that everyone is safe, make sure that you exchange details with the other driver/s. These details should include: Name; contact info; registration number; the name of each person’s insurance company; the location of the accident; and the make, model & colour of each vehicle. Do not admit any fault. Be sure to take pictures from multiple angles of all vehicles involved, as well as the location. Obtain a copy of the police report if the authorities are involved. Contact CG as soon as possible even if you do not intend to make a claim.

Call the police right away to file a report. Contact CG directly afterward by phone, email, or in-person so that our claims team can walk you through the process.

If a tree falls on your car, your comprehensive motor policy will likely cover the cost to repair the damage. However, there are times when this might not be covered by your policy, for example, if you are cutting down a tree yourself and it falls onto your vehicle. In any event, it is important to contact us to speak with a team member as soon as possible.

Speak to a CG representative to find out about the Comprehensive and Third Party options we can offer to protect your vehicle.

For a motor insurance claim we require: the operator’s driver’s licence, a police report if authorities attended, details of the incident, and the insured’s name and policy number. A claim form can be obtained at our Forms page.

You can change your address by contacting CG via phone call, email, making a visit to our office.